1Overview#
For plumbers and plumbing companies. Customers say how urgent it is and what they need (a leak, a blocked drain, no hot water, an install, a refit or new pipes), what it involves, and the details that set the price: where a leak shows and whether the water is off, what is blocked, the water heater type and age, the refit room and layout, who supplies the fittings, and the property and its age, with photos of the problem, the room and any label.
Plumbers: urgency, the job (leak, blocked drain, hot water, installs, refits, pipes), what it involves, the details that set the price, and photos.
2What your customers are asked#
The form has 2 steps plus photos, then sending. Everything below can be renamed, hidden or made optional in Settings → Form fields.
Tell Us About the Plumbing Job
| Question | Type | Options & notes |
|---|---|---|
| How urgent is it?Required | Pick one | Emergency: leak, flood or no waterIn the next few daysWithin a monthPlanning / getting prices |
| What do you need?Required | Pick one | Fix a leakBlocked drain or toiletNo hot water (water heater)Install or replace somethingBathroom or kitchen refitNew pipes / repipingSomething else |
| What does it involve?Optional | Pick several | ToiletSink / basinTap / faucetShowerBath / bathtubWater heater / cylinderPipesDrain / sewer lineWashing machine / dishwasherGarbage disposalOutdoor faucet / hose bibRadiator Hint shown: "Pick all that apply." |
| What do you see?Optional | Pick one | I can see where it's coming fromWater through a ceiling or wallWater on the floorWater outside / wet groundHigh water bill only |
| Can you turn the water off?Optional | Pick one | Yes, it's offNo / can't find the shut-offNot needed (slow drip) Hint shown: "The main shut-off (stopcock) is often under the kitchen sink or where the water pipe enters the home." |
| What is blocked?Optional | Pick one | ToiletSinkShower or bathOutside drain / manholeSeveral at once Hint shown: "Several at once usually means the main drain." |
| What kind of water heater?Optional | Pick one | Tank (gas)Tank (electric)Tankless / combi boilerHot water cylinderNot sure |
| How old is it?Optional | Pick one | Under 5 years5 to 10 yearsOver 10 yearsNot sure |
| Which room?Optional | Pick one | BathroomEn-suite / shower roomHalf bath / powder roomKitchenUtility / laundry room |
| Are things moving to new places?Optional | Pick one | Same layoutSome things moveCompletely new layout Hint shown: "Moving a toilet, shower or sink means new pipework and drains." |
| Who supplies the new fittings?Optional | Pick one | I have themPlease supply themNot decided yet |
| Property typeRequired | Pick one | HouseApartment / condoBusiness premises |
| Are you the owner?Optional | Pick one | OwnerLandlord / property managerTenantBusiness |
| How old is the property?Optional | Pick one | Under 20 years20 to 50 yearsOver 50 yearsNot sure Hint shown: "Older homes may have old pipes, which can change the work." |
Photos of the Problem
Photo tiles: The problem or the area, Wider view of the room, Label on the heater or appliance, plus extra photos. Tip shown to customers: Tip: a close-up of the problem, a wider photo of the area, and the label on the water heater or appliance if there is one.
Your Contact Information
| Question | Type | Options & notes |
|---|---|---|
| Full NameRequired | Short answer | |
| WhatsApp / PhoneRequired | Phone | Local numbers are turned into international format automatically |
| Email AddressOptional | ||
| Property AddressRequired | Address + map | |
| Preferred Visit DateOptional | Date picker | |
| Preferred TimeOptional | Pick one | Morning (9–12)Afternoon (12–4)Evening (4–8)Any time |
| Anything else we should know?Optional | Long answer |
Why these questions
- Urgency and can you turn the water off? tell you at a glance who needs a call back right now.
- What it involves (toilet, taps, water heater, drain…) lets you bring the right parts on the first visit.
- Several drains blocked at once usually means the main line: it's flagged so you can price for it.
- Water heater type and age decide repair or replace before you leave the van.
- Refit layout shows whether pipes and drains need to move, the biggest cost in a bathroom or kitchen.
3Set it up#
- In your dashboard, open Business details, choose Plumbing as your industry and save. Your plumbing form is ready straight away, with the settings below in Settings.
- Settings → Form fields: remove jobs you don't take on (for example refits or drains).
- Settings → Prices & tax: add your call-out price and common jobs, so itemised quotes take seconds.
- Settings → Page texts: only mention licences or registrations you really hold.
Recommended theme: Classic
Customers with a leak want something clear and reassuring that works fast on a phone. Classic is friendly and familiar.
4Page texts#
These starter texts are loaded with the niche. Make them yours in Settings → Page texts.
| Text | Starter wording |
|---|---|
| Banner title | Get a Free Plumbing Quote |
| Banner text | Tell us what's wrong or what you need, add a photo, and we'll send you a price or book a visit. No obligation. |
| Tagline | Repairs · Installs · Emergencies |
| Header badges | Free Quote | No obligation All Plumbing Work | Leaks to full refits Emergencies | Fast replies |
| Why choose us | Leaks, blockages and hot water fixed Installs and bathroom refits Clear prices before we start We leave it clean and tidy |
Make them yours
- Put your emergency number in the help box if you take call-outs.
- Say whether your call-out fee is included in the work.
5Reading a request#
Each request opens with a quick assessment: coloured flags for what matters most in this trade.
- Urgency: Emergency: leak, flood or no water is flagged as a bigger or more valuable job; In the next few days is flagged as needing attention (cost, access or risk).
- Water off: No / can't find the shut-off is flagged as a bigger or more valuable job.
- Leak: Water through a ceiling or wall, Water on the floor is flagged as needing attention (cost, access or risk).
- Blocked: Several at once, Outside drain / manhole is flagged as needing attention (cost, access or risk).
- Job: Bathroom or kitchen refit, New pipes / repiping is flagged as a bigger or more valuable job.
- Heater age: Over 10 years is flagged as needing attention (cost, access or risk).
- Property age: Over 50 years is flagged as needing attention (cost, access or risk).
- Photos: green when every photo tile is filled, amber when only some are.
- Visit: highlighted when it is today or tomorrow, so you can plan quickly.
What to look at first
- Emergency with water not off is flagged hot: call back first.
- Water through a ceiling or wall is flagged: there may be damage behind it.
- Old property is flagged: allow for old pipes.
- Check the label photo for the water heater's model and age.
Statuses for this niche
New · Contacted · Quote sent · Visit booked · Completed · Lost / declined
6Pricing your quote#
Price by the job, the parts and the time, plus a call-out where you charge one.
- Simple repairs: a call-out or first-hour price plus parts.
- Installs: the fitting (yours or the customer's) plus labour and any pipe changes.
- Blockages: a set price per drain, more for the main line or a camera survey.
- Refits: by room, with extra for moving the layout.
These are ways to think about price, not market prices. Use your own costs and local rates.
7Messages to customers#
Your quote message is filled in automatically when you send a quote on WhatsApp. This is the starter template (Settings → Page texts):
Quote
Emergency
8Get more requests#
- Ads for "emergency plumber near me" pointing to your form.
- Ask happy customers for a Google review straight after the job.
9Launch checklist#
- Emergency number set (if offered).
- Jobs you don't do removed.
- Call-out price in your price list.
- Send one test request from your phone and check it arrives by WhatsApp and email.
Need the general setup steps? See the main user guide.