1Overview#
For locksmiths. Customers say how urgent it is and what they need (a home or car lockout, changing or rekeying locks, new locks, a broken lock, securing after a break-in, spare keys, a smart lock, a safe or a security upgrade), which doors, what the door is made of, the lock type, how many locks or keys, the car's make and model, whether they can show proof they live there, insurance and police details after a break-in, and the property, with photos of the lock, the edge of the door and the whole door.
Locksmiths: urgency, the service (lockouts, lock changes, new locks, repairs, after a break-in, keys, smart locks, safes), doors, locks and proof of residence.
2What your customers are asked#
The form has 2 steps plus photos, then sending. Everything below can be renamed, hidden or made optional in Settings → Form fields.
Tell Us What You Need
| Question | Type | Options & notes |
|---|---|---|
| How urgent is it?Required | Pick one | Locked out nowTodayIn the next few daysPlanning ahead |
| What do you need?Required | Pick one | Locked out of a home or businessLocked out of a carChange or rekey locksFit new locksBroken or jammed lockAfter a break-in (repair and secure)Spare keys cutSmart or keypad lockSafe opening or fittingSecurity check or upgrade |
| Which doors or locks?Optional | Pick several | Front doorBack doorPatio / sliding doorGarageInternal doorWindowsGateOffice or shop door Hint shown: "Pick all that apply." |
| What is the main door made of?Optional | Pick one | Wood / timberVinyl / plasticCompositeMetal / steelGlass / aluminumNot sure |
| What kind of lock is it now?Optional | Pick one | Cylinder lockDeadbolt / mortice lockRim lock / night latchMultipoint lock (handle lifts up)Knob or lever lockSmart / keypad lockNot sure Hint shown: "A photo of the lock helps if you're not sure." |
| How many locks?Optional | Dropdown | 12345 or more |
| How many keys?Optional | Dropdown | 123 to 56 or more |
| Car make, model and yearOptional | Short answer | |
| Can you show ID and proof you live there or own it?Required | Pick one | YesNot right now Hint shown: "We always check this before opening a door or car." |
| Is it an insurance claim?Optional | Pick one | YesNoNot sure |
| Police reference (if you have one)Optional | Short answer | |
| Property typeOptional | Pick one | HouseApartment / condoBusiness premises |
| Are you the owner?Optional | Pick one | OwnerLandlord / property managerTenantBusiness Hint shown: "Tenants may need the landlord's permission to change locks." |
Photos of the Lock
Photo tiles: The lock (close up), The edge of the door, The whole door, plus extra photos. Tip shown to customers: Tip: the lock from the outside, the side of the door (the edge with the lock), and the whole door.
Your Contact Information
| Question | Type | Options & notes |
|---|---|---|
| Full NameRequired | Short answer | |
| WhatsApp / PhoneRequired | Phone | Local numbers are turned into international format automatically |
| Email AddressOptional | ||
| AddressRequired | Address + map | |
| Preferred DateOptional | Date picker | |
| Preferred TimeOptional | Pick one | Morning (9–12)Afternoon (12–4)Evening (4–8)Any time |
| Anything else we should know?Optional | Long answer |
Why these questions
- Locked out now is flagged hot: whoever calls back first gets the job.
- Proof of residence is asked on every lockout, so you know before you arrive whether you can open the door.
- Door material and lock type (euro cylinder, mortice, multipoint) tell you which parts to bring.
- The lock photo often shows the brand and size, so you can bring a matching cylinder.
- After a break-in, the insurance and police details help the customer claim.
3Set it up#
- In your dashboard, open Business details, choose Locksmith as your industry and save. Your locksmith form is ready straight away, with the settings below in Settings.
- Settings → Form fields: remove services you don't offer (for example car lockouts or safes).
- Settings → Prices & tax: add your call-out, lockout entry and common lock changes.
- Settings → Page texts: put your emergency number in the help box and say which hours you cover.
Recommended theme: Professional
A clear, businesslike page builds trust when a stranger is calling a locksmith; Midnight suits a 24-hour emergency brand.
4Page texts#
These starter texts are loaded with the niche. Make them yours in Settings → Page texts.
| Text | Starter wording |
|---|---|
| Banner title | Get a Locksmith Quote |
| Banner text | Locked out, need new locks or securing after a break-in? Tell us what you need and we'll send you a price or come straight out. |
| Tagline | Lockouts · Lock Changes · Security |
| Header badges | Clear Prices | Before we start All Locks | Homes, businesses, cars Locked Out? | Fast response |
| Why choose us | Fast response for lockouts Locks changed and upgraded Securing after a break-in Clear prices before we start |
Make them yours
- Say that you'll ask for ID and proof of address before opening a door.
- Say whether your call-out is included in the price.
5Reading a request#
Each request opens with a quick assessment: coloured flags for what matters most in this trade.
- Urgency: Locked out now is flagged as a bigger or more valuable job; Today is flagged as needing attention (cost, access or risk).
- Service: After a break-in (repair and secure), Locked out of a home or business, Locked out of a car is flagged as a bigger or more valuable job.
- Proof of residence: shown for quick reading.
- Locks: flagged by size (anything above 2 stands out).
- Customer is: Tenant is flagged as needing attention (cost, access or risk).
- Photos: green when every photo tile is filled, amber when only some are.
- Visit: highlighted when it is today or tomorrow, so you can plan quickly.
What to look at first
- Locked out now and after a break-in are flagged hot: call straight back.
- No proof of residence is flagged red: agree how they'll show it before you go.
- Several locks are flagged: offer to key them alike.
- Check the lock photo for the cylinder size and brand.
Statuses for this niche
New · Contacted · Quote sent · Visit booked · Completed · Lost / declined
6Pricing your quote#
Price emergencies by call-out and entry, and planned work by lock, fitted.
- Lockouts: a call-out plus entry, more out of hours.
- Lock changes and new locks: a fitted price per lock.
- Rekeying and keys: a price per lock or key.
- Break-ins: securing or boarding up, then the repair.
These are ways to think about price, not market prices. Use your own costs and local rates.
7Messages to customers#
Your quote message is filled in automatically when you send a quote on WhatsApp. This is the starter template (Settings → Page texts):
Quote
Lockout
8Get more requests#
- Ads for "emergency locksmith near me" pointing to your form.
- Ask landlords and letting agents to use you for lock changes between tenants.
9Launch checklist#
- Emergency number set (if offered).
- Services you don't offer removed.
- Call-out and lock change prices in your price list.
- Send one test request from your phone and check it arrives by WhatsApp and email.
Need the general setup steps? See the main user guide.