1Overview#
For carpet and upholstery cleaning businesses. Customers choose what to clean (carpets, rugs, stairs, sofas, mattresses, car interiors), rooms and stairs, property type, stains, treatments and whether you move the furniture, with photos.
Carpets, rugs, stairs, sofas and mattresses: what to clean, rooms, stairs, stains, treatments, furniture and photos.
2What your customers are asked#
The form has 2 steps plus photos, then sending. Everything below can be renamed, hidden or made optional in Settings → Form fields.
What Needs Cleaning?
| Question | Type | Options & notes |
|---|---|---|
| What would you like cleaned?Required | Pick several | CarpetsRugsStairs & landingSofas / armchairsMattressesCar interior Hint shown: "Pick all that apply." |
| Rooms of carpetRequired | Dropdown | No rooms1 room2 rooms3 rooms4 rooms5 rooms6+ rooms Customers can also type an exact number; hint shown: "Count hallways as a room. More? Type the number." |
| How many rugs?Optional | Dropdown | 1 rug2 rugs3 or more |
| How many seats (sofas and chairs)?Optional | Dropdown | Up to 3 seats4 to 6 seats7 or more |
| StairsOptional | Dropdown | No stairs1 flight2 flights3+ flights |
| Property typeRequired | Pick one | HomeRental / end of tenancyOffice / business |
| Any stains or problems?Optional | Pick several | Pet stains / odoursFood & drinkHeavy traffic areasMud / outdoor dirtJust a general clean Hint shown: "Pick all that apply." |
| When were they last cleaned?Optional | Pick one | Within a year1 to 3 years agoOver 3 years / neverNot sure |
| Extra treatmentsOptional | Pick several | Stain protectionDeodorisingPet odour treatmentFast drying Hint shown: "Pick all that apply." |
| Moving furnitureOptional | Pick one | Please move itI'll clear the rooms |
| Parking near the door?Optional | Pick one | Yes, driveway or close byStreet parkingHard to park |
Photos of the Carpets or Stains
Photo tiles: Room, Stain close-up, plus extra photos. Tip shown to customers: Tip: one photo of each room from the doorway, plus close-ups of any stains.
Your Contact Information
| Question | Type | Options & notes |
|---|---|---|
| Full NameRequired | Short answer | |
| WhatsApp / PhoneRequired | Phone | Local numbers are turned into international format automatically |
| Email AddressOptional | ||
| Property AddressRequired | Address + map | |
| Preferred Cleaning DateOptional | Date picker | |
| Preferred TimeOptional | Pick one | Morning (9–12)Afternoon (12–4)Evening (4–8)Any time |
| Anything else we should know?Optional | Long answer |
Why these questions
- Rooms and stairs set the time.
- Stains (especially pets) may need extra treatment.
- Sofas, mattresses and rugs are priced per item.
- End of tenancy jobs often have a fixed date.
3Set it up#
- In your dashboard, open Business details, choose Carpet Cleaning as your industry and save. Your carpet cleaning form is ready straight away, with the settings below in Settings.
- Settings → Form fields: remove items you don't clean (for example car interiors).
- Settings → Region & photos: photos help with stains; keep Minimum photos at 1, or 0 if you prefer fewer steps.
Recommended theme: Minimal
Clean and fresh: Minimal's white, airy design matches the service.
4Page texts#
These starter texts are loaded with the niche. Make them yours in Settings → Page texts.
| Text | Starter wording |
|---|---|
| Banner title | Get a Free Carpet Cleaning Quote |
| Banner text | Tell us what needs cleaning and we'll send you a price. No obligation. |
| Tagline | Carpets · Rugs · Upholstery |
| Header badges | Free Quote | No obligation Carpets & Sofas | Rugs and mattresses too Stains & Odours | Treated on the day |
| Why choose us | Carpets, stairs, rugs and sofas Pet stains and odours treated Stain protection on request We tell you how long it takes to dry |
Make them yours
- Be honest in the FAQ that some old stains can't be removed completely.
- Mention drying time.
5Reading a request#
Each request opens with a quick assessment: coloured flags for what matters most in this trade.
- Rooms: flagged by size (anything above 2 rooms stands out).
- Property: Office / business is flagged as a bigger or more valuable job.
- Stains: Pet stains / odours is flagged as needing attention (cost, access or risk).
- Items: shown for quick reading.
- Photos: green when every photo tile is filled, amber when only some are.
- Clean: highlighted when it is today or tomorrow, so you can plan quickly.
- Last cleaned: Over 3 years / never is flagged as needing attention (cost, access or risk).
- Parking: Hard to park is flagged as needing attention (cost, access or risk).
What to look at first
- More than 2 rooms is flagged as a bigger job.
- Pet stains are flagged: plan odour treatment.
- Business properties are often regular work.
Statuses for this niche
New · Contacted · Quote sent · Clean booked · Completed · Lost / declined
6Pricing your quote#
Price per room, flight of stairs and item, plus treatments.
- A price per room and per flight of stairs.
- A price per sofa seat, mattress and rug size.
- Add stain protection, deodorising and pet treatment.
- Set a minimum job price.
These are ways to think about price, not market prices. Use your own costs and local rates.
7Messages to customers#
Your quote message is filled in automatically when you send a quote on WhatsApp. This is the starter template (Settings → Page texts):
Quote
8Get more requests#
- Partner with letting agents for end-of-tenancy cleans.
- Ask for reviews with before-and-after photos.
9Launch checklist#
- Items you don't clean removed.
- Stain wording in the FAQ is honest.
- Send one test request from your phone and check it arrives by WhatsApp and email.
Need the general setup steps? See the main user guide.